Here at Cranleigh Arts the safety of all who visit us is paramount, to ensure this we have brought in the following set of guidelines for audiences visiting Cranleigh Arts. These guidelines are:

Face Coverings

We ask you to wear a face covering when coming into the building except when eating or drinking. If you are exempt from wearing a face covering please let us know beforehand via email or phone.

Temperature Checks

We will be doing temperature checks upon arrival for the safety of customers and our team. If anyone in your party registers a temperature of above 37.8C your group will be asked to return home and you will be issued a gift voucher for the value of your ticket.

Safety In the Building

We will have a one-way system around the building, an enhanced cleaning regime and Toilets will be monitored, and numbers limited at any one time.


We will be a cashless site – contactless payments are preferred.

Staff PPE

Our team will be wearing visors and have screens in place where appropriate.


Seats will be allocated on the day based on your household booking groups. All groups will be socially distanced from one another using the 1m+ rule. We ask that when booking you only book in your family bubbles.

Feeling Unwell

If you or any of your party are unwell with symptoms before the event and cannot attend please contact us; we will offer a refund voucher or a link to the livestream and request you stay at home.

Track and Trace

To comply with updated guidelines regarding track and trace Cranleigh Arts will now require every person who enters Cranleigh Arts over the age of 16 to either check in with the NHS Covid-19 app or record their details on entry to the building. This data will be securely stored by Cranleigh Arts for 21 days and will then be destroyed accordingly.

We also want to reassure our community that we are constantly monitoring the Government guidelines and these instructions for audiences are fluid and subject to change. Further to this the Arts Centre is undergoing deep cleaning processes before opening and between each performance and volunteers and staff members are receiving in depth training to keep everyone safe whilst visiting the arts centre.

For our full risk assessment please follow this link.

We are beyond delighted here at Cranleigh Arts to be able to reopen and be offering a fantastic programme to our audiences and want to reassure anyone interested in visiting us that we are doing everything we can to ensure we create a Covid-19 safe and secure environment.


Published: 7th October 2020

Updated: 7th April 2021

Please note this page may be updated.