Booking Info

Booking Methods

Cranleigh Arts Centre is pleased to offer a variety of ways that you can book tickets for events.

Online

ON LINE BOOKING IS CURRENTLY UNAVAILABLE. Telephone box office on 08456 128128 to make a booking

Email

Please send the following information to enquiries@cranleighartscentre.org
Surname
Name
Title
Address
Postcode
Telephone Number
Most convenient time to contact you (between 9am - 9pm)
Event Date
Event Time
Number of tickets and any concessions
We will call you within 48 hours to confirm your booking and take your payment details.
Please do not send credit, debit or switch card details by email.

By Post

Please send booking details with a cheque for the full amount made out to Cranleigh Arts Centre Ltd. If you would like us to send your tickets to you, please enclose a stamped addressed envelope. Otherwise, we will keep your tickets at the Box Office for collection.

By Telephone

We are pleased to take bookings over the phone during opening hours. We accept all major credit and debit cards. Please telephone our Box Office on 08456 128 128 (local rate number) to purchase your tickets.

In Person

The Box Office is open:
Monday – Friday 10am – 4.30pm
Saturday 10am – 1pm
It is also open 30 minutes before events begin.

Conditions of Sale

From 1 March 2006 a £1 administration fee will be charged per transaction for all bookings made with credit, debit and switch cards whether on the phone or in person. Cheque and cash transactions remain unaffected

ON LINE BOOKING IS CURRENTLY UNAVAILABLE. Telephone box office on 08456 128128 to make a booking

We will book the best seat available, and will contact you if there are no tickets left for an event.

If you have specific seating requirements please inform us. We will do our best to help you and will always contact you if we are unable to meet your requests.

Booking online is not available less than 48 hours prior to an event. Please telephone our Box Office on 08456 128 128 (local rate number) to purchase your tickets.

Tickets are non-refundable and non-transferable.

We operate a 'no-refund or exchange' policy except if the event is cancelled by the venue or promoter. Please keep your tickets in a safe place. Tickets, once sold, can not be re-issued. Discounted 'in advance' tickets must be purchased before close of Centre's opening hours on day of event. Children under 11 must be accompanied by an adult for all shows. 'Family ticket' means it will admit 4 people. Please be aware that standing events have limited seating offered on a first come first served basis. If you are unsure in any way with regard to this please call us at the Centre.

To qualify for ‘in advance’ prices, tickets must be purchased before close of the Centre’s opening hours on day of event. On the day of the event, tickets are only available on the phone or in person.

If an event is designated a standing event in the brochure or on the website, there will be a dance floor and limited or no seating will be available in the auditorium.

The Centre is available for hire by local groups, organisations and individual promoters to stage their own events, and therefore has no artistic input in the programme content for these events.

Cranleigh Arts Centre reserves the right to make changes in the cast or advertised arrangements which may be necessary. The use of cameras and any form of audio or visual recording equipment is strictly forbidden. No drinks are allowed in the auditorium unless agreed by the Centre for special events. Cranleigh Arts Centre adopts a No Smoking Policy throughout the building.

Concessions

Please note that concessions apply to

• Under 18s, full-time students and student nurses
• People in receipt of jobseekers/attendance/invalid care allowance
• People in receipt of disabled persons tax credit
• People in receipt of income support
  NB Senior Citizens do not qualify for concessions unless otherwise stated.

When collecting concession tickets from the Box Office please bring proof of your status.

Latecomers/Disruptive Audience Members

To ensure performances start on time, latecomers will not be admitted until a suitable break in the programme. Any one who becomes disruptive may be asked to leave the auditorium.
Cranleigh Arts Centre reserves the right to refuse admission.

Children

Children under 11 must be accompanied by an adult for all shows. If an event is deemed suitable, there will not be a charge for children of 2 or under not using a seat. Baby changing facilities are available.